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Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
Topic 2
Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
Topic 3
Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
Topic 4
Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q39-Q44):
NEW QUESTION # 39 What is a microprocess?
A. Interrelated activities that take specific inputs and produce specific outputs
B. A distinct activity that can be defined, designed, implemented, and managed independently
C. A set of activities for delivering an IT service
D. All the activities from a customer request to a delivered product or service
Answer: B
Explanation: A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously. A . Incorrect. This describes a broader process, not a microprocess. B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration. C . Incorrect. This describes a value stream, not a microprocess. D . Incorrect. This describes an IT service process, not a microprocess. Reference: Agile and ITIL materials on service processes and their subdivisions.
NEW QUESTION # 40 Which statement about the Process Startup is TRUE?
A. It is a status meeting
B. Attendance is limited to Team members
C. All of the above
D. It is an inspection of progress toward the Sprint Goal
Answer: A
Explanation: The Process Startup (or Daily Scrum equivalent in service management) is a quick status meeting to align the team's efforts and inspect progress. A . Incorrect. Attendance may involve stakeholders or others, depending on the context. B . Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup. C . Correct. The Process Startup functions as a status meeting to synchronize team activities. D . Incorrect. Not all options are correct. Reference: Scrum Guide 2020: Daily Scrum principles.
NEW QUESTION # 41 Which of the following is NOT a microprocess characteristic?
A. Outputs may be inputs to multiple practices
B. Each activity delivers its own value
C. Supports one process
D. Provides for small, frequent releases
Answer: D
Explanation: Microprocesses are small, independent activities within a broader process, focused on efficiency and adaptability. Let's evaluate the options: A . Incorrect. While small, frequent releases are characteristic of Agile principles, this is not a specific characteristic of microprocesses. Microprocesses focus on modularity and adaptability rather than release strategies. B . Correct. Outputs from microprocesses can feed into multiple practices, demonstrating their flexibility and reusability. C . Correct. Each microprocess adds incremental value, aligning with Agile's iterative approach. D . Correct. Microprocesses are often tailored to support specific processes or practices. Reference: Agile Process Improvement: Microprocess design principles. ITIL 4: Process modularity and adaptability.
NEW QUESTION # 42 Intelligent automation requires which initial element?
A. Intelligent tools
B. Resilient process
C. Intelligent process
D. Resilient technology
Answer: C
Explanation: Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology. A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind. B . Incorrect. Tools are important but secondary to having a well-designed process. C . Incorrect. Resilient technology supports automation but does not serve as the starting point. D . Incorrect. Resilient processes are an outcome of intelligent process design. Reference: ITIL 4: Role of intelligent automation in service management. Agile and DevOps: Process-first approach to automation.
NEW QUESTION # 43 An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?
A. Lean
B. Scrum
C. ITIL
D. DevOps
Answer: B
Explanation: Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results. A . Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects. B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects. C . Incorrect. ITIL focuses on service management rather than iterative project delivery. D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly. Reference: Scrum Guide 2020 Agile Practices for Complex Project Management
NEW QUESTION # 44 ......
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